Shipping Policy
Last updated: 1/9/26
Dispatch Times
We aim to dispatch all orders within 1 to 2 business days of payment confirmation. In periods of high demand, restocking, or unforeseen circumstances, dispatch may take longer, but will not exceed 7 business days from payment confirmation.
Delivery
Orders are shipped within Australia via Australia Post. Delivery timeframes are estimates only and are determined by the carrier once your order has been dispatched. We are not responsible for carrier delays once a parcel has left our facility.
You will receive a tracking number by email once your order is dispatched.
Shipping Protection
At checkout, you may choose to add Shipping Protection to your order for an additional fee. Shipping Protection covers the replacement or refund of your order where you provide reasonable proof of any of the following occurring while the parcel is in transit, meaning after dispatch and before delivery.
Loss in transit, where the parcel is confirmed lost by the carrier and never delivered.
Damage in transit, where the parcel or its contents arrive visibly damaged.Theft in transit, where the parcel is confirmed stolen before reaching the delivery address.
Seizure in transit, where the parcel is seized by a postal, customs, or other government authority, evidenced by official written notice.
Not covered:
Theft of a parcel after it has been marked as delivered to the address provided, commonly known as porch piracy or doorstep theft, is not covered under Shipping Protection. Once a carrier confirms delivery to the provided address, the parcel is considered successfully delivered, and any loss from that point is outside the scope of this cover.
Making a Claim
To make a Shipping Protection claim, contact support@ozresearchlabs.com with your order number and supporting evidence, such as carrier tracking showing the parcel as lost or not delivered, photos of a damaged parcel or its contents, written confirmation from the carrier of theft in transit, or official written notice of seizure from a government or postal authority.
Claims without Shipping Protection, or claims relating to delivered parcels stolen from the delivery address, will not be eligible for replacement or refund, except where required under the Australian Consumer Law.
Incorrect Delivery Details
We are not responsible for orders that are delayed, misdelivered, or lost due to incorrect or incomplete address details provided at checkout. Please double check your shipping address before completing your order.
Contact Support:
@ozresearchlabs.com
