Privacy Policy
Last updated: 1/9/26
OzResearchLabs respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with ozresearchlabs.com, in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
1. Information We Collect
When you place an order or interact with the site, we may collect your name, email address, and phone number, your billing and shipping address, your order history and payment confirmation details, noting that payment card and PayPal or PayID details are processed directly by our payment providers and we do not store full card numbers, correspondence you send us such as support emails, and technical information such as IP address, browser type, and device information, collected automatically via cookies and similar technologies.
2. How We Use Your Information
We use personal information to process and fulfil your orders, including dispatch and delivery, to communicate with you about your order, including tracking and support enquiries, to maintain records required for accounting, tax, and legal compliance, to improve the site and its functionality, and to comply with our legal obligations, including responding to lawful requests from authorities.We do not use your information to send unsolicited marketing unless you have opted in, and you may opt out of any marketing communication at any time.
3. Disclosure of Information
We disclose personal information only where necessary, to payment processors to process your payment, to postal and courier services to deliver your order, to IT service providers who host or support the site, and to government or regulatory authorities where required by law.We do not sell your personal information to third parties.
4. Data Security
We take reasonable technical and organisational steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Cookies
The site uses cookies to support core functionality, such as your cart and checkout, and to understand how the site is used. You can control or disable cookies through your browser settings, though this may affect the functionality of the site.
6. Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us at support@ozresearchlabs.com. We will respond to reasonable requests within a reasonable timeframe in accordance with the Australian Privacy Principles.
7. Overseas Disclosure
Some third party service providers we use, such as hosting or payment infrastructure, may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure the provider handles your information consistently with the Australian Privacy Principles.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date.
9. Complaints
If you believe we have breached the Australian Privacy Principles, contact us at support@ozresearchlabs.com in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
10. Contact Support
support@ozresearchlabs.com
