Support Centre
Find answers, contact support and get assistance quickly. Need help with orders, shipping, creator questions or general enquiries? We are here to help.
Frequently Asked Question
Shipping
Australia Post Standard Shipping typically takes approximately 3–7 business days depending on your location within Australia. Delivery times may vary slightly during public holidays, major sales events, or peak shipping periods. Once your order has been dispatched, you will receive a tracking number via email to monitor your shipment in real time.
Australia Post Express Shipping generally arrives within 1–3 business days for most metropolitan areas across Australia. Regional and remote locations may require additional transit time. Orders placed before our daily processing cutoff are usually dispatched the same business day whenever possible.
Orders
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link. You can use this information to monitor your shipment status and estimated delivery time directly through the shipping carrier’s website. If you do not receive a tracking email within the expected processing time, please contact our support team for assistance.
Orders are typically processed and dispatched within 1–2 business days after payment confirmation. During high-demand periods, promotional events, or holidays, processing times may be slightly longer. You will receive a shipping confirmation email as soon as your order has been dispatched.
Products
COA stands for Certificate of Analysis. These laboratory reports provide detailed testing information about a product, including purity, identity, and quality verification. COAs help ensure transparency and allow customers to review third-party testing results before purchasing. You can typically find COA documents directly on the individual product pages whenever available.
You can view detailed product information directly on each product page, including descriptions, specifications, usage details, available strengths, and laboratory testing information. Additional resources such as COAs, FAQs, and educational content may also be provided to help you make informed decisions before purchasing.
Creator Program
You can apply to join our Creator Program by completing the affiliate application form on this page. Simply provide your basic information, at least one social media account (TikTok or Instagram), your audience details, and your preferred creator code. Our team reviews all applications based on content quality, audience engagement, and overall brand fit — not just follower count.
Absolutely. We welcome creators of all sizes, whether you are just getting started or already have an established audience. We value authenticity, engagement, and content quality more than follower numbers alone. Even smaller creators can become successful members of our program and grow alongside the brand.
Payments
We accept a variety of secure payment methods including major credit and debit cards (Visa, Mastercard, American Express), PayID, and Bank Transfer. All payments are processed securely through trusted providers to ensure the safety of your information.
PayID allows you to make secure payments using your email address, phone number, or ABN linked to your bank account. At checkout, simply select PayID, enter your PayID details, and approve the payment through your banking app.
General Questions
You can contact our support team through the Contact Us page, email support, or live chat during business hours. We’re happy to assist with questions related to orders, products, shipping, or the Creator Program.
We aim to respond to all inquiries within 24 business hours. During weekends, holidays, or high-volume periods, response times may be slightly longer, but our team will get back to you as soon as possible.
Australia Wide Support
- Local team, AEST hours
Email Support
Creator Support
Response Times
- 24–48 hours · Creators 2–5 days
Still Need Help?
Our team is happy to help with any questions.